Gundo Laundry

Effective Date: June 18, 2026

Last Updated: June 18, 2026

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1. Introduction

Gundo Laundry ("we," "us," "our," or "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.gundolaundry.com, use our mobile-accessible booking tools, or use any of our services — including self-service laundry, Wash-Dry-Fold ("WDF" or "Fluff & Fold"), and Pickup & Delivery (collectively, "Services").

Please read this policy carefully. By using our website or Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and Services.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of our Services after any update constitutes your acceptance of the revised policy.

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2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

When you create an account, place an order, sign up for our waitlist, or contact us, you may provide:

Contact information: Name, email address, phone number, and billing/delivery address

Payment information: Credit or debit card details, processed securely through our third-party payment processors (see Section 5)

Service preferences: Laundry instructions, special handling requests, scheduling preferences, and delivery notes

Communications: Messages, feedback, or inquiries you send to us via email, phone, or web form

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

Device and browser information: IP address, browser type and version, operating system, and device identifiers

Usage data: Pages visited, links clicked, time spent on pages, referring URLs, and navigation paths

Cookies and tracking technologies: See Section 7 for details

2.3 Information Collected Through Our Services

Self-Service: Payment card or loyalty card data captured through our point-of-sale and payment systems when you use machines at our facility

WDF: Order details, drop-off and pickup times, item quantities, and any special handling notes provided at drop-off

Pickup & Delivery: Pickup and delivery address, scheduling information, access instructions, and delivery confirmation data (including timestamps and GPS-based route data used by our drivers)

2.4 Information from Third Parties

We may receive information about you from:

Payment processors: Transaction confirmation and fraud detection signals

Marketing platforms: Aggregated or anonymized engagement data from email or SMS campaigns you opt into

Review platforms: Publicly posted reviews or feedback associated with your name

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3. How We Use Your Information

We use the information we collect to:

Fulfill and manage your orders — processing payments, scheduling pickups and deliveries, and coordinating WDF service

Communicate with you — sending order confirmations, status updates, delivery notifications, and responding to your inquiries

Operate our loyalty and payment systems — managing loyalty card balances and transaction history

Improve our Services — analyzing usage patterns, identifying operational inefficiencies, and enhancing the customer experience

Marketing and promotions — sending offers, announcements, and updates to customers who have opted in (you may opt out at any time; see Section 9)

Comply with legal obligations — maintaining records as required by applicable law, including California tax and business regulations

Protect our business and customers — detecting and preventing fraud, misuse, or violations of our Terms and Conditions

Safety and security — monitoring in-store camera systems for the safety of customers and staff (see Section 4.3)

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

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4. Specific Data Practices by Service

4.1 Pickup & Delivery

For Pickup & Delivery customers, we collect and retain your home or business address, access instructions, and delivery preferences. This information is used solely to fulfill your service orders and is not shared with third parties for marketing purposes. Drivers may use navigation applications (such as Google Maps or Waze) to route to your address; those applications are governed by their own privacy policies.

4.2 Payment Systems

We use third-party payment processors including LaundroWorks / Stripe / other to handle all payment transactions. We do not store full credit or debit card numbers on our systems. Payment data is encrypted and processed in accordance with Payment Card Industry Data Security Standards (PCI-DSS).

4.3 In-Store Security Cameras

Our facility uses video surveillance for the safety and security of our customers, staff, and property. Camera footage is stored for a limited period (typically 30 days) and is not shared with third parties except as required by law or in response to a valid legal process.

4.4 Loyalty Program

If you participate in our loyalty card or rewards program, we collect transaction history associated with your card or account to track balances and redemptions. This data is used solely for program administration.

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5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

Service providers: We share information with trusted third-party vendors who assist us in operating our business, including payment processors, delivery logistics software, email/SMS marketing platforms, and website hosting providers. These vendors are contractually obligated to protect your information and may only use it to perform services on our behalf.

Legal compliance: We may disclose your information if required to do so by law, regulation, court order, or lawful request by government authorities.

Protection of rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activity, fraud, or violations of our Terms and Conditions.

Business transfers: In the event of a merger, acquisition, sale of assets, or other business transition, your information may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such change.

With your consent: We may share your information in other ways if you have given us explicit consent to do so.

We do not share your personal information with advertisers or data brokers.

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6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy or as required by law:

Account and order data: Retained for a minimum of 3 years following your last transaction to comply with California tax and record-keeping requirements

Delivery address and access instructions: Retained for the duration of your active service relationship with us, then deleted upon account closure or written request

Payment records: Retained in accordance with PCI-DSS requirements and applicable law

Security camera footage: Typically overwritten after 30 days unless retained for an ongoing investigation

Marketing data: Retained until you opt out, at which point your contact information is removed from active marketing lists within 10 business days

When data is no longer required, we delete or anonymize it in a secure manner.

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7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our site.

7.1 Types of Cookies We Use

Essential cookies: Required for the website to function properly (e.g., maintaining your session or order in progress)

Analytics cookies: Help us understand site traffic and usage patterns (e.g., Google Analytics)

Marketing cookies: Used to deliver relevant promotions, only if you have opted into marketing communications

7.2 Your Cookie Choices

You can control or disable cookies through your browser settings. Note that disabling certain cookies may impact the functionality of our website. We do not currently respond to "Do Not Track" browser signals, but we support your right to opt out of non-essential tracking.

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8. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, our business or commercial purposes for collecting it, and the categories of third parties with whom we share it.

Right to Delete: You may request that we delete personal information we have collected about you, subject to certain exceptions (such as information needed to complete a transaction or comply with a legal obligation).

Right to Correct: You may request that we correct inaccurate personal information we hold about you.

Right to Opt Out of Sale or Sharing: We do not sell or share your personal information for cross-context behavioral advertising. If this practice changes, we will update this policy and provide a clear opt-out mechanism.

Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information (as defined under CPRA) for purposes beyond those permitted by law.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. Exercising your rights will not result in denial of services, different pricing, or a lower level of service quality.

How to Submit a Request

To exercise any of the above rights, contact us at:

Email: hello@gundolaundry.com

Phone: 310.426.8259

We will verify your identity before processing your request and respond within 45 days, with one possible extension of an additional 45 days if needed, as permitted by law. Requests may be submitted by you or by an authorized agent with written permission.

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9. Marketing Communications

9.1 Opt-In

We only send marketing emails or SMS messages to customers who have explicitly opted in. By providing your email address or phone number and checking an opt-in box at time of account creation or order, you consent to receive promotional communications from us.

9.2 Opt-Out

You may opt out of marketing communications at any time by:

Clicking the "Unsubscribe" link in any marketing email

Replying "STOP" to any marketing SMS

Contacting us directly at hello@gundolaundry.com

Opt-out requests will be honored within 10 business days. Note that even after opting out of marketing communications, you will continue to receive transactional messages related to active orders (e.g., pickup confirmations, delivery notifications).

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10. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at hello@gundolaundry.com and we will delete such information promptly.

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11. Data Security

We implement reasonable and industry-standard technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encrypted transmission of data via SSL/TLS

PCI-DSS compliant payment processing

Limited employee access to personal information on a need-to-know basis

Regular review of our data practices and security procedures

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by California law.

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12. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, or services (such as Google Maps, Instagram, or Yelp). This Privacy Policy applies solely to information collected by Gundo Laundry. We are not responsible for the privacy practices of any third-party sites, and we encourage you to review their privacy policies before providing any personal information.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will post the updated policy on our website with a revised "Last Updated" date. For significant changes, we may also notify you via email or a notice on our website. Your continued use of our Services after any such update constitutes your acceptance of the revised policy.

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14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Gundo Laundry

El Segundo, CA

hello@gundolaundry.com

310.426.8250

www.gundolaundry.com

For California privacy requests specifically, please reference "California Privacy Request" in your subject line or message.

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This Privacy Policy was last updated on June 18, 2026.

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> **Legal Notice:** This Privacy Policy is provided for general business purposes and does not constitute legal advice. Gundo Laundry recommends review by a licensed California attorney, particularly regarding CCPA/CPRA compliance obligations, before publishing.